Transactional

Our approach involves the development and creation of a pool of skilled resources. Any member of this team can be made available on demand to ensure that every requirement is dealt with immediately and fulfilled with the right individual with the relevant experience and skill set.

Many Sapphire consultants and engineers are employees or have a long history of working with us and have gained experience working with us on a number of high profile client sites. Sapphire ensure a high quality of individuals and service are provided through technical and commercial account management, employing extensive QA and performance monitoring processes and remaining accountable for the work undertaken. Sapphire encourages working within SLA's outlined by clients and has experience of working under client's internal SLA's to assist in the delivery of the correct level of service to the business.

We recognise that no two organisations are the same - which is why all of our service level agreements are individually tailored. Many of our customers have been with us for over ten years, far exceeding the usual three-year relationships experienced by other IT service providers. This is hard evidence of our ability to build real partnerships with organisations who want a reliable IT services provider so you can focus on your core business.